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Phone: 0844 272 2288
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Key Performance Statistics for 2011
- In 2011, our average response time to technical support requests was 22.7 seconds. This is 634 times faster this the industry average
- In 2011, 84.3% of problems were identified by our 24hr PROACTIVE Network Monitoring and resolved before the employee experienced the problem or even realised it existed
- In 2011, our current client’s downtime was an average of 1.19 minutes per month. This is 101.2 times less than the industry average
- In 2011, 33.7% of technical support requests required to work with other technology vendors and third party companies. Unlike our competitors who would profit from this work, this is always included in your fixed monthly fee
- In 2011 we reduced our current clients IT costs by a staggering 79% in the first year. We have a very unique method of establishing the Cost Savings which could be achieved and would be delighted to provide you with this information to you at no cost or obligation.
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Live Performance Stats
See how we're performing today...find out more »
Award Winning IT Support
Our industry awards are testament to the hundreds of companies throughout South Wales that have profited from our unique IT support.
We haven’t lost a single client in all the years we have been trading.find out more »