RockIT is a trusted technology advisor and leading provider of Managed IT and Telecoms Services for small and mid-sized businesses across Wales and England.

Awarded as the Top IT Company in Wales in 2010 we have helped thousands of businesses gain peace of mind by them entrusting us with implementing, managing and protecting their IT, Telecoms and other critical technology.

Whether we serve as your entire IT department or assist your existing support staff, by partnering with RockIT we guarantee to provide the quickest response to support requests and drive down your network downtime.

We recognise that the key to continued success is dependent upon the interactions between our teams of Microsoft Certified engineers with our client’s, and helping our clients capitalise on our PROACTIVE support tools, processes and IT expertise to increase productivity, support business growth and gain a competitive edge.

Our passion for delivering exceptional service in combination with managing our clients IT environment for an affordable, fixed monthly fee led to several achievements in 2011. 

Key Performance Statistics for 2011

• In 2011, our average response time to technical support requests was 22.7 seconds. This is 634 times faster this the industry average
• In 2011, 84.3% of problems were identified by our 24hr PROACTIVE Network Monitoring and resolved before the employee experienced the problem or even realised it existed
• In 2011, our current client’s downtime was an average of 1.19 minutes per month. This is 101.2 times less than the industry average
• In 2011, 33.7% of technical support requests required to work with other technology vendors and third party companies. Unlike our competitors who would profit from this work, this is always included in your fixed monthly fee
• In 2011 we reduced our current clients IT costs by a staggering 79% in the first year. We have a very unique method of establishing the Cost Savings which could be achieved and would be delighted to provide you with this information to you at no cost or obligation.

Selecting the right IT Support Company to look after your IT and Telecoms systems can be challenging. The technology is complex and there are so many support companies to choose from. It’s easy to get overwhelmed trying to compare one company with another.

We honestly believe that when you consider all the facts, you will be absolutely convinced that RockIT is the best provider of IT and Telecoms Support available to you.