Poor IT Support will have a huge impact on network downtime, business revenue and your growth potential. Find out how to resolve this issue…

When something goes wrong with your IT, everything grinds to a halt. Even a few minutes of network downtime carries an enormous business cost. Also, when your employees cannot carry out their normal tasks this will have a huge impact on your profit earning and growth potential.

How can RockIT help you with your IT Support Challenges?

RockIT have never lost a Managed Service client so you can be confident we have what it takes to remove your current ‘Pain Points’. We have outlined the most popular IT Support issues and why we are different in our approach. We honestly believe that when you consider all the facts, you will be absolutely convinced that RockIT is the best provider of IT Support available to you.

Reactive IT Support

Traditionally, IT Support companies are extremely REACTIVE – you call them when something is broken. The IT Support company will troubleshoot the problem and send you a bill afterwards for the time spent resolving the issue. By the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc. A key point is that traditionally ‘break-fix’ IT Support companies will make more money the more problems you have and the longer they take to resolve the problem.

Unlike the old ‘break-fix’ IT Support model  RockIT does absolutely everything possible to ensure your network remains stable. When you encounter any issues we both lose money. In the event of downtime, you lose productivity, while we lose our precious resources. Due to the fact you receive unlimited support for a fixed monthly fee the more problems you have the less money we make.

As a result we are incentivised to work PROACTIVELY and invest in tools which ensure that your network remains 100 per cent stable with no costly downtime.

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Poor Response times

RockIT provides you with Instant Access to our dedicated Microsoft Certified help desk which made us 634 times quicker to respond than the average IT support company in 2011.

When onsite work is required waiting several hours for an engineer to come onsite simply isn’t good enough. Our industry leading 1 hour guaranteed onsite response will help you increase productivity and profitability while reducing expensive network downtime.

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Prolonged Network Downtime

Maximising uptime must be a high priority. Even a few minutes of systems downtime carries an enormous business cost. Maximising uptime must be a high priority. Companies can no longer afford issues with internet connectivity, email communications, corrupt data or systems failure-the cost of reacting to these events is just too high.

Through PROACTIVE management of your technology we can ensure issues are resolved before they cause your company any downtime, cutting costs, increasing productivity and maximising your profit earning potential.

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Fluctuating IT Support costs

RockIT provides Unlimited IT support for a fixed monthly fee. No matter how much you use the service the fee will remain the same.

Unlike pay-as-you-go services this will eliminate the uncertainty of fluctuating support costs making your IT budget more stable and predictable and give you complete control over operating costs.

RockIT have also proven that proactively managing your network through these IT Support packages always costs less than reacting to problems after they occur. This led to successfully reducing our current clients IT costs by a staggering 79% in 2011.

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Unsure about Technical Ability

Without the correct skill set to resolve your technical issues you can expect longer periods of downtime while an engineer tries to establish the problem, adding to greater cost and revenue loss.

To ensure we have the skill set required to support your business all our engineers are Microsoft Certified. We are one of the only companies in South Wales to have earned Microsoft Certification, a high status only awarded to companies that demonstrate the ability to deliver complex Microsoft Networking solutions.

Despite plans to regulate the IT industry in the future, RockIT have chosen to join the two leading regulatory bodies for IT professionals in the UK; The British Computer Society and the PC Association. As an accredited member RockIT agrees to abide by the Code of Conduct and Code of Good Practice which sets out the professional standards required as a condition of membership. Developed along with such bodies as the Office of Fair Trading and the Trading Standards organisation the Code aims to protect business consumers from a variety of professional incompetence and integrity issues.

With the best accreditations in the industry you can be extremely confident of our expertise and solutions. IT Support with RockIT will provide you with access to the latest technology with limited risk.

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Unreliable Support

One of the most common reasons why companies leave their IT Support provider is that they fail to offer a reliable service. We’re often told; “our IT Support company is not there when we call the office” OR “if we have a technical issue outside normal office hours we need to wait until the following day” OR “they offered a good level of service when they started supporting us but recently things have changed for the worst”. You’re not alone and we know the following will be important to you:

• We have a dedicated IT Support Helpdesk. This means we GUARANTEE to have a Microsoft Certified in the office when you call
• RockIT will support your systems from 8.30am until 12.00 mid night. This means you’re never without support when you need it
• When you become a Managed Service client you are protected by a Service Level Agreement telling you what we will provide you with. This is the minimum performance standard meaning you are GUARANTEED the best IT Support available from now on

We’re so certain of your success that we’ll give your money back if you aren’t satisfied.

We are committed to providing you the best IT Support in the industry. In fact, we are so certain of the results you will receive that we guarantee your satisfaction! If you do not see satisfactory results within 90 days, we will refund your money. Click Here to see RockIT's other ZERO Risk IT Support guarantees.

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No Third Party Support

We know that interfacing with vendors (the suppliers of all your IT network hardware, software and equipment) and co-ordinating technical support efforts between multiple vendors can be a difficult and time consuming procedure. How many times have you wished for someone else to do all the necessary communication for you?

We go one step further than our competitors by managing EVERY vendor supported software package and hardware component of your network. By becoming the single point of contact (we call this your ‘Trusted Advisor’) for ALL technology issues we can help you regain lost productivity and allow you to focus on running our business.

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No Ongoing Development

Managed Service clients of RockIT benefit from ongoing strategic planning. During the first year as partners, RockIT will present several Business Continuity and Business Development Plans to your company. The idea is to ensure we successfully mitigate all of the potential risks your company faces where technology is concerned while enhancing the systems and processes to facilitate sustainable business growth.

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FREE Microsoft Network & Security Evaluation

If you would like to reduce network downtime and business costs while improving productivity and your company’s growth potential click here for a FREE Microsoft Network & Security Evaluation.

I’m sure that you can understand there’s a limit to the number of FREE Evaluations we can provide each month and this offer is valid for a limited time only so call us now on 0844 272 2288 to reserve your place.

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