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RockIT Support+ is our flagship service, offering truly unlimited support for a fixed monthly fee and you will be surprised how little this fee is for what’s on offer. The service gives you peace of mind with company finances and no unexpected bills or worries about costs ballooning out of control. It also minimises or eliminates your downtime due to IT failures and therefore maximises your efficiency and profits.
RockIT Support+ gives you your own dedicated IT support team of Microsoft Certified and fully accredited IT professionals. We’ll work behind the scenes, pro-actively monitoring your entire network, resolving problems before you even notice they’re there. In the event of an unexpected problem, a help desk and telephone support is instantly available to you with unlimited onsite maintenance to apply fixes and provide valuable training and advice. You will notice a big difference in your operation, don’t just take our word for it read some of our testimonials below. |
- All the remote, onsite and telephone support you need for a fixed monthly subscription.
- A dedicated team of Microsoft Certified and professionally accredited engineers so you can concentrate on your business growth.
- No hidden charges giving you total peace of mind when managing company finances.
- Super quick response. Our dedicated Help Desk and Emergency Onsite Support means problems are resolved quicker, reducing network downtime and loss of profits.
- Preventative maintenance and constant 24 hour remote monitoring. A substantial investment in leading support tools means a 70% reduction in ‘break fix’ levels and a 30% - 40% reduction in overall IT costs for the year.
- Strategic IT planning. Contrasting your mission and company objectives with industry trends and or through experience in developing effective IT solutions we’ll plan out the next two years as far as IT is concerned. You’ll be able to make better strategic planning through a better understanding of systems direction and expected costs.
- Ongoing security and data management to ensure your network and critical data remains secure with no interruptions to your business.
- Full access to our online ticket system to report and track issues.
- Discounted servers, workstations, hardware and software through our partners – Microsoft, Dell, Netgear, Symantec, Draytek and more.
- Warranty management. We’ll manage your existing warranties in respect of your IT equipment meaning you can focus on what you do.
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