IT Support Swindon

Traditional Pay-as-you go IT Support has been quickly overtaken in recent years by a more improved approach called Managed it Services. Swindon is no exception to this where the uptake of Managed Services has been quite dramatic.

'Managed Services' is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations inclusive of IT Support, Proactive 24hr Network Monitoring and Vendor Management. There are many benefits which will derive from this approach when performed effectively including cost reduction, improved productivity, quicker response times to technical support requests and increased uptime.

IT Support Swindon Team Improve uptime

In 2010 the Swindon team contributed to reducing network downtime for all of the clients it supports. The average downtime faced by RockIT’s clients in 2009 was a staggering 2.43 minutes per month. That said through the uptake of several new industry leading technologies IT Support Swindon helped to reduce this figure to 1.21 minutes per month in 2010. Already in the first quarter of 2011 this statistic is being reduced even further. When comparing these statistics with the average IT Support downtime of 2 hours per month it is easy to see that RockIT are bucking the trend and this is something which has amazed our competitors and has earned us many new IT Support contracts and has continuted to the fact RockIT has never lost a Managed IT Service client in Swindon and in any other city we support for that matter, since started.

Even a few minutes of systems downtime carries an enormous business cost. Maximising uptime must be a high priority. Companies like yourself can no longer afford issues with internet connectivity, email communications, corrupt data or systems failure-the cost of reacting to these events is just too high. Through PROACTIVE management of your technology we can ensure issues are resolved before they cause your company any downtime, cutting costs, increasing productivity and maximising you profit earning potential. Something which our IT Support competitors fail to do time and time again.

A Quicker Response to Client Demands

When reviewing the IT Support Swindon team’s response to client demands you uncover another extreme difference from our competitors. Rob Dance Managing Director of RockIT Quoted “providing clients with quicker response times is something I hold very close to my heart. I know that other IT Support companies don’t take it as seriously as we do. Our Managed IT Services provide clients with an instant response. We always have Microsoft Certified IT Support engineers to take calls and the RockIT Client Portal provides the same response but without the client having to pick up the phone”.

In 2010 RockIT reported an average response time of 23.2 seconds. This is completely unheard of and you probably don’t need to be told that when considering how long it takes for your IT Support company to respond.

Another reason why IT Support Swindon team is the best choice for your company.

For IT Support Swindon Call 0844 272 2288
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