What we do
RockIT offers complete IT management solutions that take the hassle out of managing and maintaining your critical IT systems.
We'll customise a support plan that is tailored to your environment and meets and exceeds the specific needs for your technology management and support. Our support systems are the best in the industry and this is why we have recently been awarded the Top IT Company in Wales 2010, South Wales Business of the Year 2010 and Service Company of the Year 2010.
We look to become your 'Trusted Advisor', supporting all the technology in your business not just your IT Systems. Your systems are monitored and supported both remotely and onsite 24/7 and our 24hr PROACTIVE Network Monitoring system means that the vast majority of problems are fixed before the end user even realised the problem existed.
Key Performance Statistics for 2011
- In 2011, our average response time to technical support requests was 22.7 seconds. This is 634 times faster this the industry average
- In 2011, 84.3% of problems were identified by our 24hr PROACTIVE Network Monitoring and resolved before the employee experienced the problem or even realised it existed
- In 2011, our current client’s downtime was an average of 1.19 minutes per month. This is 101.2 times less than the industry average
- In 2011, 33.7% of technical support requests required to work with other technology vendors and third party companies. Unlike our competitors who would profit from this work, this is always included in your fixed monthly fee
- In 2011 we reduced our current clients IT costs by a staggering 79% in the first year. We have a very unique method of establishing the Cost Savings which could be achieved and would be delighted to provide you with this information to you at no cost or obligation.
PROACTIVE not REACTIVE
Traditionally, IT Support companies are extremely REACTIVE – you call them when something is broken. The IT Support company will troubleshoot the problem and send you a bill afterwards for the time spent resolving the issue. By the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc. A key point is that traditionally ‘break-fix’ IT Support companies will make more money the more problems you have and the longer they take to resolve.
Unlike the old ‘break-fix’ IT Support model RockIT does absolutely everything possible to ensure your network remains stable. When you encounter any issues we both lose money. In the event of downtime, you lose productivity, while we lose our precious resources. Due to the fact you receive unlimited support for a fixed monthly fee the more problems you have the less money we make. As a result we are incentivised to work PROACTIVELY and invest in tools which ensure that your network remains 100 per cent stable with no costly downtime.
RockIT provides you with Instant Access to our dedicated Microsoft Certified help desk which made us 634 times quicker to respond than the average IT support company in 2011.
When onsite work is required waiting several hours for an engineer to come onsite simply isn’t good enough. Our industry leading 1 hour guaranteed onsite response will help you increase productivity and profitability while reducing expensive network downtime.
Even a few minutes of systems downtime carries an enormous business cost. Maximising uptime must be a high priority. Businesses can no longer afford issues with internet connectivity, email communications, corrupt data or systems failure-the cost of reacting to these events is just too high. Through PROACTIVE management of your technology we can ensure issues are resolved before they cause your company any downtime, cutting costs, increasing productivity and maximising you profit earning potential.
Our advanced network monitoring solution will provide us with a real time analysis of your systems 24 hours 7 days a week. It will also alert us and often automatically resolve potential issues before they arise which will affect your employees. Weekly and monthly reports sent to you via email will explain in simple terms what is going on with your network, in the background.
Innovative Vendor Management
We know that interfacing with vendors (the suppliers of all your IT network hardware, software and equipment) and co-ordinating technical support efforts between multiple vendors can be a difficult and time consuming procedure. How many times have you wished for someone else to do all the necessary communication for you? We go one step further than our competitors by managing EVERY vendor supported software package and hardware component of your network. By becoming the single point of contact (we call this being your ‘Trusted Advisor’) for ALL your technology issues we can help you regain lost productivity and allow you to focus on running your business.
RockIT Client Portal
At RockIT we make it easy for you to get in touch with us. Whether you want to schedule an onsite visit, submit and track a support request, view account or financial information, download monitoring reports, check the progress of an ongoing project you can do it all via your own online Client Portal. With this intuitive system, working with your dedicated support team is easier than ever. To experience how it can work for you, Contact Us for a demo.
Business Continuity & Business Development
Managed Service clients of RockIT benefit from ongoing strategic planning. During the first year as partners, RockIT will present several Business Continuity and Business Development Plans to your company. The idea is to ensure we successfully mitigate all of the potential risks your company faces where technology is concerned while enhancing the systems and processes to facilitate sustainable business growth. Contact us to Request a Strategy Session Today.
FREE Microsoft Network & Security Evaluation
If you would like to reduce business costs while increasing flexibility and security call RockIT today. In 2011 we managed to reduce our current clients IT costs by a staggering 79%. We also have a very unique method of establishing the cost saving which can be achieved before we start supporting you.
I’m sure that you can understand there’s a limit to the number of FREE Evaluations we can provide each month and this offer is valid for a limited time only so call us now on 0844 272 2288 to reserve your place.
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