Business Services

We have consistently found RockIT to be reliable, responsive, customer focused, and willing to go above and beyond the call of duty. We would recommend them to any other business looking to a top level support by a company that actually cares.

Profile

An innovative and newly established business process outsourcing company looking to take on the big boys.

Issues

From the bright spark of an idea, to the production of a business services gem, this company has become a front-runner in their field. After their 3rd month of trading the company was recruiting their 12th employee. This was great news although with this unpredicted growth their simple telecom system which was installed to keep costs down, was quickly becoming overworked.

Solution

RockIT helped this company implement a new VOIP system which can be expanded as the company continues to grow. Supplying this company with multiple RockIT Managed Broadband connections and an advanced load balancing solution to apportion internet bandwidth correctly between employees and  data types was a great success.

Although this company's IT support requirements will always be minimal due to the networks original installation by RockIT, we will always be on hand to provide this client with unlimited remote and onsite support. We also implemented our PROACTIVE 24hr Network Monitoring solution. This provides us with an update on how their systems are performing every 5 minutes to proactively monitor and maintain their network and help them AVOID problems that could lead to expensive disasters.

For more information on these services please click the links below:

• Telecoms Systems
• Calls & Lines
• RockIT Managed Broadband
• RockIT Support+

Benefits to the Client

• Significantly reduced telecommunications costs and overall IT costs by as much as 36% less than BT
• Increased flexibility through access to phone systems outside the office, voicemail through email, virtual phone numbers etc.
• Massive cost saving
• All systems completely managed by RockIT's certified telecoms team and SLA
• Unlimited Remote and Onsite Support and Monitoring with RockIT Support+