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Live Performance Stats last updated: 2013-05-17 17:59:01
Average Monthly Network Downtime
Average Monthly Network Downtime represents the average downtime for all of our Managed Service clients for the past 30 days. The industry average for monthly network downtime is 2hrs.
Even a few minutes of systems downtime carries an enormous business cost. Maximising uptime must be a high priority. Through PROACTIVE management of your technology we can ensure issues are resolved before they cause your company any downtime, cutting costs, increasing productivity and maximising you profit earning potential.
Average Support Response Time
Average Support Response Time is the average time over the past 30 days that it took for a RockIT engineer to start working on a new support request. The industry average response time is 4 hours.
RockIT provides you with Instant Access to our dedicated Microsoft Certified help desk from 8.30am-12 mid night. Our industry leading response times will help you increase productivity and profitability while reducing expensive network downtime.
Average Cost Saving
Average Cost Saving is the percentage cost saving that our clients achieved during the first year of support. This figure represents the findings for 2011.
Don't just take our word for it, we have a very unique method of establishing the Cost Savings which could be achieved and can present these findings to you before we start supporting you. We call this our 'Cost Savings Analysis' and it's 100% specific to your business.
Vendor Management is the percentage of technical support requests over the past 30 days where we have been required to work with other technology vendors and third party companies. Unlike our competitors who would profit from this work, this is always included in your fixed monthly fee.
We go one step further than our competitors by managing EVERY vendor supported software package and hardware component of your network. By becoming the single point of contact for ALL technology issues we can help you regain lost productivity and allow you to focus on running your business.
Proactive Support is the percentage of support requests over the past 30 days that were identified and resolved before the employee experienced the problem.
Our unique 24hr PROACTIVE Network Monitoring solution provides us with a real time analysis of our client's networks every five minutes. It will also alert us and often automatically resolve potential issues before they arise increasing productivity and your profit earning potential.
Key Performance Statistics for 2011
- In 2011, our average response time to technical support requests was 22.7 seconds. This is 634 times faster this the industry average
- In 2011, 84.3% of problems were identified by our 24hr PROACTIVE Network Monitoring and resolved before the employee experienced the problem or even realised it existed
- In 2011, our current client’s downtime was an average of 1.19 minutes per month. This is 101.2 times less than the industry average
- In 2011, 33.7% of technical support requests required to work with other technology vendors and third party companies. Unlike our competitors who would profit from this work, this is always included in your fixed monthly fee
- In 2011 we reduced our current clients IT costs by a staggering 79% in the first year. We have a very unique method of establishing the Cost Savings which could be achieved and would be delighted to provide you with this information to you at no cost or obligation.
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Why use RockIT
Awarded the Top IT Company in Wales in 2010 we have helped thousands of companies gain peace of mind.find out more »
Reducing IT Costs...
In 2011 we reduced our current clients IT costs by a staggering 79% in the first year.find out more »
Industry Leading Response Times...
RockIT are 15 times quicker to respond to support requests than the average industry response time.find out more »