Our Guarantees

We want to take all the worry out of your IT decisions. That's why we offer our ZERO RISK IT Support Guarantee. We know that none of our competitors offer anything like this!

Satisfaction Guarantee

We’re so certain of your success that we’ll give your money back if you’re not satisfied.

We are committed to providing you the best IT Support in the industry. In fact, we are so certain of the results you will receive that we guarantee your satisfaction! If you do not see satisfactory results within 90 days, we will refund your money.

How many IT support companies are willing to provide a clear and unequivocal guarantee? To eliminate the stress and uncertainty of hiring a competent IT Support company, we’ve decided to offer our clients this ZERO RISK guarantee on all of our Managed Services.

ZERO RISK IT Support Guarantee

WE GUARANTEE YOU full credit if we fail to fix your problem fast enough or if we fail to match our guaranteed response times. That’s right we’ll fix it at our cost and credit your monthly subscription for the amount of time that we spend fixing the problem. That way you won’t ever pay for service that you don’t get.

WE GUARANTEE YOU a fixed price. We offer fixed price quotations on our projects. This means that projects are completed on budget, without any “surprise” or hidden fees. You know exactly where you stand and the project risk becomes ours, rather than yours. If we have to return to repair the problem you don’t pay - we’ll fix it at no cost no matter what it takes.

WE GUARANTEE YOU if we specify, procure and install hardware or software for you, and it doesn’t do the job we said it would, or if it ever goes down as a result of our error, oversight or fault, we’ll fix it free of charge no matter what it takes. That includes parts, labour, and anything else necessary.

WE GUARANTEE YOU have the security of a £1m insurance policy taken out by us on your behalf. It may surprise you to know that most IT Support companies either have inadequate insurance or no insurance cover at all. Don’t take the risk with your business.

Why is this Important?

Our guarantees are especially important when you realise that no other IT support company offers guarantees as powerful as these.

We challenge you to find another IT Support company that is so clear and up-front about the guarantees they offer you – most don’t offer any guarantee at all. It means that there is no risk to you or your company when you do business with RockIT.

Call us today on 0844 272 2288 to take advantage of our ZERO RISK approach.