Selecting the right IT Support Company to look after your IT and Telecoms systems can be challenging. The technology is complex and there are so many support companies to choose from. It’s easy to get overwhelmed trying to compare one company with another.

We honestly believe that when you consider all the facts, you will be absolutely convinced that RockIT is the best provider of IT Support and Telecoms available to you.

RockIT’s Vision

ROCKIT SEEKS TO BE THE UK’S MOST CUSTOMER CENTRIC COMPANY WITH THE FASTEST RESPONSE TO CLIENT DEMANDS IN ITS FIELD. WE ALWAYS SEEK TO EXCEEDE CUSTOMER EXPECTATION RESULTING IN CLIENT DELIGHT.

Key Drivers

PROACTIVE not REACTIVE

Traditionally, IT Support companies are extremely REACTIVE – you call them when something is broken. The IT Support company will troubleshoot the problem and send you a bill afterwards for the time spent resolving the issue. By the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc. A key point is that traditionally ‘break-fix’ IT Support companies will make more money the more problems you have and the longer they take to resolve the problem.

Unlike the old ‘break-fix’ IT Support model  RockIT does absolutely everything possible to ensure your network remains stable. When you encounter any issues we both lose money. In the event of downtime, you lose productivity, while we lose our precious resources. Due to the fact you receive unlimited support for a fixed monthly fee the more problems you have the less money we make.

As a result we are incentivised to work PROACTIVELY and invest in tools which ensure that your network remains 100 per cent stable with no costly downtime.

Industry Leading Response Times

Our Managed Service clients benefit from unrivalled response times. Our Dedicated Support Helpdesk provide an ‘Instant Remote Response’ and we GUARANTEE to have Microsoft Certified engineers ready to take your calls. This made us 634 times quicker to respond than the average IT support company in 2011. When onsite work is required waiting several hours for an engineer to come onsite simply isn’t good enough. Our industry leading 1 hour guaranteed onsite response will help you increase productivity and profitability while reducing expensive network downtime.

Extraordinary Customer Services

Recently awarded the ‘Top IT Support Company in Wales’ out of 1,000+ IT companies you can be sure we will take care of you and your business and your employees. We have developed many strategies and processes directed to delighting clients and going far beyond satisfaction. Efficiency and reliability in carrying out work, the professionalism, friendliness and expertise of our employees, how well we keep clients informed and the after-sales service we provide are by far the best in the field. Don’t just take our word for it read a selection of our many testimonials.

Reducing IT Costs

On average we have reduced our clients IT costs by a staggering 79% in the first year. We’ve proven that PROACTIVE management of your network through innovative support and monitoring tools always costs less than reacting to problems after they occur.

Fully Accredited IT Professionals

We are one of only a few companies in South Wales who have earned Microsoft Certification and hold accreditations with the two leading bodies for IT professionals in the UK namely British Computer Society and the PC Association. You can be confident in our expertise and solutions.

Our Secret Weapons

There is another element to the support we provide that we cannot disclose on our website. We do several things which we know are extremely unique and this is why we’re the leading IT and Telecoms support provider in the UK. That said we’re keen to protect our secrets to keep our competition guessing over our next moves. But suffice to say it’s working in keeping our clients very happy as we haven’t lost a single client yet in all the years we have been trading. Call RockIT on 0844 272 2288 to find out more…

Don’t just take our word for it Click Here to  read our recent Case Studies…

Do we do what we say we’ll do?

YES, and we have the support statistics to prove it!

view our live performance stats

Test Drive Our IT Support For FREE

As a prospective client, we’d like to provide you with a FREE Network & Security Evaluation to prove that RockIT can do a better job at solving your technology issues than your current IT Support Company. Appointments go fast so call RockIT today on 0844 272 2288 to reserve your place.